خدمة ما بعد البيع / After-Sales Service

We're With You After the Sale.

نحن معك بعد البيع.

KU Machinery's after-sales commitment means your equipment runs at peak performance for its full operational life — backed by certified technicians, genuine parts, and fast response across the GCC.

Preventive Maintenance

الصيانة الوقائية

Scheduled maintenance visits by certified technicians to inspect, lubricate, calibrate, and replace wear parts before they cause downtime. Available as annual, bi-annual, or quarterly contracts.

Emergency Breakdown Response

الاستجابة لحالات الأعطال الطارئة

When your machine goes down, every hour counts. Our GCC-based technicians are on call for rapid on-site response, minimizing revenue loss and getting you back online as fast as possible.

Genuine Spare Parts

قطع الغيار الأصلية

We stock a comprehensive range of OEM spare parts in-region. Critical components ship same-day from our GCC warehouse, eliminating the weeks-long delays of international freight.

Operator Training

تدريب المشغلين

Hands-on training for your operators and maintenance staff covering daily operation, routine checks, chemical dosing, and first-line troubleshooting. Available at commissioning and on-demand.

Remote Technical Support

الدعم الفني عن بُعد

Our technical support team is available by phone and video call to diagnose issues, guide your operators through troubleshooting steps, and determine whether an on-site visit is required — saving time and cost.

How It Works / كيف يعمل

From Request to Resolution

من الطلب إلى الحل

Contact Support

تواصل مع الدعم

Call, WhatsApp, or email our service team. Describe the issue and your machine model.

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Remote Diagnosis

التشخيص عن بُعد

Our technician diagnoses the issue remotely and guides your operator through initial troubleshooting steps.

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Parts Dispatched

شحن القطع

If parts are needed, they are dispatched same-day from our GCC warehouse to your site.

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On-Site Resolution

الحل في الموقع

If an on-site visit is required, our certified technician arrives within 24–48 hours and restores full operation.

Warranty & Guarantee / الضمان

Backed by a Comprehensive Warranty

مدعوم بضمان شامل

All KU Machinery equipment comes with a manufacturer warranty, backed by our local service commitment.

Equipment Warranty

ضمان المعدات

All new equipment is covered by the manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by product line — ask your sales representative for details.

Genuine Parts Guarantee

ضمان قطع الغيار الأصلية

Every spare part we supply is 100% OEM-genuine. We never substitute with aftermarket components that could void your warranty or compromise machine performance.

Service Response Commitment

التزام الاستجابة للخدمة

We commit to a response time SLA for all service requests — remote diagnosis within hours, on-site response within 24–48 hours depending on location across the GCC.

Service Contracts / عقود الخدمة